How can we help you?

You can browse the topics below to find what you are looking for.


Question: I'm concerned about this Summit. I'm not sure if it would benefit me and my family's needs

Our event has helped around 25,000 people from our last launch. Head to our homepage to see why you should take advantage of this free online event.

Question: I have registered, but I did not receive a free pass?

After signing up, you will get a confirmation email in your inbox (or your spam folder if you can’t find it in your inbox). You must open and confirm this email we sent you.

Then on May 17,18,19, and 20, we’ll send you emails with links to where the sessions will go live. Remember that the session videos are free to watch for the next 24 hours. That means you only have 24 hours after the sessions are live to see them.

If you’d like to watch the videos after the 24 -free-viewing hours, we suggest that you upgrade to the Lifetime Access Pass.

After upgrading to the Lifetime Access Pass, you will receive an email username and password to log in to your Member’s Dashboard page at From there, you’ll be able to see the videos, which you can watch at any time.

Question: I got the video link, but it is not playing?

Sorry for the inconvenience. Kindly refresh your browser to load the video. 

If the issue persists, please try it using a different browser or device. You can also try clearing your browser's cache and cookies too. Here's how to do that:   

Otherwise, reach out to our Support Team via the form below. We’re here to help.

Question: Why does the video say, “Session is Not live Yet”?

The session starts according to this schedule:

If you see a note saying, “Session is Not live Yet,” that means you are earlier than the scheduled viewing time. 

Using this time converter, you can see what time the sessions begin in your time zone:

Suppose you know that you can’t make it to the Summit. In that case, you can upgrade to the Autism Parenting Summit Lifetime Access Pass — giving you a lifetime, unlimited, "anytime" access to all the expert sessions, ready to watch on your schedule.

Question: I signed up for the Lifetime Access Pass, but I can’t log in.

Sorry to hear that you’re having difficulties logging in. For us to be able to assist you, kindly send our Support Team an email using the form found at the bottom of this page.

They are always ready to help. 

Question: I signed up for the Lifetime Access Pass; when will my video access expire?

As a Lifetime Access Pass holder, you have unlimited, lifetime access to all the video sessions you access by logging in to your Member’s Dashboard at

If you have questions or concerns, send our Support Team an email using the form below. They are always ready to help. 

Did not find the answer you're looking for?

Send our Support Team a message using the form below. They are always happy to help.